Terms of Service

Welcome to Vulvéa. These Terms of Service govern your use of this website and any purchase you make from it. By placing an order, you agree to these terms.

1. Our products

Vulvéa sells intimate-care hydrogel masks for the external intimate area. Product images are for illustration purposes; packaging may vary slightly.

2. Safe use

  • For external use only. Never apply internally.
  • Do not use on broken, irritated or infected skin.
  • Carry out a patch test before first use if you have sensitive skin.
  • Stop use and consult a healthcare professional if irritation occurs.
  • If you are pregnant, breastfeeding or have a medical condition, consult your doctor before use.
  • This product is a cosmetic. It is not intended to diagnose, treat, cure or prevent any disease.

3. Prices & payment

Prices are displayed in the currency shown on the website and include applicable taxes where required. Shipping costs are shown at checkout. Payment is taken when your order is placed, through our secure payment providers.

4. Orders

An order is confirmed when you receive our confirmation email. We reserve the right to cancel an order in case of a pricing error, suspected fraud or product unavailability; in that case you will be fully refunded.

5. Shipping, returns & refunds

Please refer to our Shipping & Returns policy, which forms part of these terms.

6. Intellectual property

All content on this website (texts, images, logos, designs) belongs to Vulvéa or its licensors and may not be reused without permission.

7. Liability

We are not liable for damage resulting from use of the products that does not follow the instructions and precautions provided. Nothing in these terms limits your statutory rights as a consumer.

8. Personal data

We process your personal data in accordance with our Privacy Policy.

9. Governing law & disputes

These terms are governed by French law. In case of a dispute, please contact us first so we can find an amicable solution. EU consumers may also use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr.

10. Contact

Email: elixirintimate@gmail.com

Legal notice

Website publisher: Vulvéa Paris — [company name, legal form and registration number to be completed]
Registered address: [to be completed], France
Publication director: [to be completed]
Hosting: Shopify Inc., 151 O’Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada